FAQ

What size is right for me?

You can find the available sizes on each product page. If you are unsure about your size, please contact us and our team will be happy to assist you.

Can I receive assistance before placing my order?

Of course. Our team will be happy to assist you with product information, sizing and any questions you may have before placing your order.

What payment methods do you accept?

We accept major credit and debit cards. All online payments are processed securely.

Do you offer international shipping?

Yes, we offer international shipping to selected countries. Shipping options and costs are calculated at checkout based on the delivery destination.

How long does delivery take?

Delivery times vary depending on the destination. Estimated delivery times will be provided during checkout.

Is my order insured during shipping?

Yes. All orders are securely packaged and fully insured during transit until they are delivered to the specified delivery address.

Can I return or exchange an item?

Returns and exchanges are accepted in accordance with our Return Policy. Certain personalised, resized or made-to-order items may not be eligible for return or exchange.

Are your jewellery pieces authentic?

Yes. All jewellery offered by Barok Fine Jewellery is authentic and sourced directly from the respective brands or authorised suppliers.

Do your diamonds come with certificates?

Yes. Our jewellery is accompanied by a Barok Fine Jewellery certificate confirming the product details and authenticity. Selected diamonds may also be accompanied by certificates from internationally recognised gemmological laboratories, where applicable.

Do you offer a warranty on your jewellery?

Yes. Our jewellery is covered by the applicable legal guarantee. For branded jewellery, additional manufacturer warranties may also apply depending on the brand and product.